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Blogs16 days, 4 channels, no AWS Bedrock quota fix

Operations<br>16 days, 4 channels, no AWS Bedrock quota fix<br>By Ziva.sh • May 16, 2026 • 4 min read

TL;DR: AWS is throttling our Bedrock usage at 1,000x below the minimum quota and won’t increase it.

It has been 16 days since we filed AWS Support case 177762443200796 on the Business Support+ plan  (paid). The Bedrock service team denied our quota increase under criteria their own Service Quotas tool  prevents us from satisfying. We have worked four documented escalation channels: Business Support+ tier-1, the standard Service Quotas console, AWS Sales, and AWS Activate. None resolved the throttle.

The quotas

Our account runs a small SaaS workload on Bedrock in us-west-2 through cross-region inference profiles . As of May 1 our applied request-per-minute (RPM) values were:

ModelApplied RPMAWS default RPMRatioClaude Haiku 4.5 (global cross-region)1010,0001,000x belowClaude Sonnet 4.5 V1 (global cross-region)1010,0001,000x belowClaude Opus 4.6 V1 (cross-region)510,0002,000x below<br>CloudWatch’s AWS/Bedrock namespace showed a 14% throttle rate on Haiku and 16% on Opus over the 14 days preceding the case. We have seen over $1k MRR in user churn directly attributable to these throttles. The caps were applied to the account at creation. We did not request them and were not told why they were set.

What we tried

Filed three RequestServiceQuotaIncrease tickets through the standard Service Quotas console at the AWS-documented default value of 10,000 RPM.

Confirmed our routing matches AWS’s published optimal configuration: global. cross-region for Haiku and Sonnet, us. cross-region for Opus.

Audited our client retry behavior. Our SDK uses maxAttempts: 1 so a single throttled request does not turn into three additional invocations that consume the quota.

Upgraded our support tier to paid Business Support+ .

Filed a Business Support+ case (177762443200796) covering all three models in one thread once the individual tickets stalled.

The denial

The Bedrock service team responded through the Business Support+ thread on May 5:

Thank you for providing the required information. I have submitted your request to our service team and they have informed me that they are unable to approve your request at this time.

These quotas help you avoid large bills due...