Voice calls dropped and das... | Vapi

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Downtime

Voice calls dropped and dashboard unavailable

May 21, 2026 at 2:55pm UTC

Affected services

Vapi API

Vapi API [Weekly]

Vapi Dashboard

Updated

May 21, 2026 at 3:27pm UTC

We are still investigating a complete outage in Voice Calls. Our DB provider applied a configuration change at 6:44am which is causing our DB to be completely unavailable. We are working with them to get our DBs back up.

We do not have an ETA or resolution yet, however our provider has escalated the issue internally.

We will post an update as we learn more or in 30 minutes.

Affected services

Vapi API

Vapi API [Weekly]

Vapi Dashboard

Created

May 21, 2026 at 2:55pm UTC

We are investigating an incident causing voice calls droppedl. We will publish updates as we get more information or in 30 minutes.

Affected services

Vapi API

Vapi API [Weekly]

Vapi Dashboard