Ask HN: How can I get an OpenAI account bug in front of an engineer?

_kyran1 pts0 comments

I m trying to reach someone at OpenAI regarding what appears to be a bug in their phone verification flow.The issue is not related to my normal account login or 2FA. I can successfully log in to ChatGPT, and my authenticator-based 2FA works as expected.The problem occurs during OpenAI s phone verification flow (which is seemingly now required to use codex) at https://auth.openai.com/phone-verificationFor phone verification, I m required to receive a verification code via WhatsApp.However I don t receive any verification codes in WhatsApp.Furthermore, I ve never setup WhatsApp as an authentication method, and I m not located in a country that OpenAI lists as supporting WhatsApp verification. My phone number is also not associated with a country that OpenAI lists as supporting WhatsApp verification. For what it s worth no SMS or call options are given as a fallback either.So as a result, I can t verify my phone number and cannot access Codex, despite being able to authenticate successfully with my ChatGPT account. I ve been using Codex for ~12 months, so this is not a new account. I was also on the Plus $200 plan.I have contacted OpenAI Support and provided details of the issue. The support agent issued me a refund and cancelled my subscription, but I still can t access codex anymore.I don t want to create a second account at the risk of tripping any fraud things, and I have ongoing work threads that I don t want to lose context etc on too.I have a full screen recording I can share, timestamps, reproduction steps and even a HAR file if needed.Posting here in case someone from OpenAI sees this, or if anyone knows how to get a genuine bug in front of the engineering team.I have a contact email in my profile.Thanks in advance :)

openai verification phone account whatsapp codex

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