Your Search Results Are Getting Sloptimized - The Atlantic
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According to Shopify, the best e-commerce platform is Shopify. On its blog, the company has published at least 60 different ranked listicles, including “10 Best Ecommerce Platforms for Small Business in 2026,” “11 Best Ecommerce Platforms for Your Business in 2026,” “The 11 Best Cheap Ecommerce Platforms for Small Business (2026),” and “Best Ecommerce Software 2026: Compare 11 Top Platforms.” The competitors that come in second and beyond vary, but the No. 1 pick is always Shopify.
If rankings produced by the very company at the top of the list seem unlikely to fool anyone, that’s because humans probably aren’t the target audience. Chatbots are. When I recently asked ChatGPT for the “best way to set up an online storefront,” the AI tool identified Shopify as the first option. It wasn’t immediately clear how ChatGPT arrived at that recommendation, but a list of citations that accompanied the answer yielded a clue: Shopify’s own rankings.
For the quarter century that Google has been the de facto front door to the web, businesses have tried to find ways to get their pages at the top of search results. You’ve surely felt the influence of search-engine optimization, even if you don’t know the term. When you search for a recipe and have to scroll past the author’s rambling reminiscences about their great-aunt’s kitchen, that’s a form of SEO at work. Years ago, it became conventional wisdom among recipe bloggers that Google’s search rankings favored longer, more distinctive articles. (Some of them also just liked to spin a yarn.)
Now chatbots are cannibalizing the traditional search engine. More people are asking questions directly of AI tools such as ChatGPT and Claude. And searching Google now often yields an AI response, shunting the site’s famous “10 blue links” to the bottom of the results page. Last month, Google announced what it billed as the biggest change to search in 25 years: The search box now automatically expands as you type, and sometimes morphs into a chatbot. As a result, the SEO industry is scurrying to figure out how to get search bots to recommend a given product—a practice sometimes called “GEO,” for generative-engine optimization. To put it more bluntly, your search results are getting sloptimized.
Because AI tools serve you answers instead of sending you to other sites, they choke off clicks to the rest of the web. When a Google search triggers an AI response, other sites get about half the traffic of a traditional search result, Tom Critchlow, a former executive vice president at the online-ad network Raptive, told me. Links from ChatGPT account for less than 0.5 percent of traffic across Raptive’s network of 6,500 independent publishers. Sites that rely on search traffic, such as blogs and news outlets, are especially suffering. Adam Gallagher, a co-founder of the recipe site Inspired Taste, told me that he has no interest in getting his recipes noticed by chatbots, which he said will either steal them or, worse, mangle them by mixing in bits of someone else’s recipe. “We feel as though the rug has been pulled out from underneath us completely,” he said.
Although AI users may be less likely to visit independent websites, they’re no less likely to buy stuff. Shopify doesn’t need people to click on its listicles when they query a chatbot. It just needs the AI to recommend the brand above its rivals. Especially in the world of B2B—businesses selling to other businesses—the shift to AI answers has sparked a gold rush. That might be because some of AI’s most enthusiastic adopters are executives and tech entrepreneurs—the sort of people who make big-budget buying decisions on companies’ behalf.
The race to sway their decisions is spurring some strange experiments. “Everyone in our industry right now is poking it and pushing it and saying, ‘If I do this over here, what happens over there?’” Andrew Shotland, who runs the consulting firm Local SEO Guide, told me. Consensus is emerging on some of the most effective tricks, such as the self-promotional listicles on sites not previously known for product reviews. Shopify is just one example. The design platform Figma has published at least six best-product listicles that rank Figma’s products first; the project-management company ClickUp has published nearly 300. (Shopify declined to comment and ClickUp did not respond. In an email, a Figma spokesperson told me that the company’s lists are “one way we help people understand what Figma does, who it’s built for and how it compares to other tools they might be considering.”)
The sloptimizers figured out that chatbots rely heavily on such rankings—and fail to differentiate between independent product reviews and the ones that brands post on their own website. There are endless variations on the tactic. Olly, the wellness brand best known for getting grown-ups into gummy vitamins, has a library of blog posts...