The $2 million Refund Guarantee | Open
Introducing the $2 million guarantee by OpenIntroducing the $2M guaranteeRead more
The $2 million guarantee.<br>Apply once and you're protected for your entire first 120 days. If Open isn't working for you, we refund every dollar of Open spend — up to $2M back, no questions asked.<br>Apply nowWatch the story (1:09)
Trusted by support teams running on Open
See it in action<br>The agent we'd bet $2M on.<br>Open resolves real customer conversations end-to-end across every channel — voice, chat, email, WhatsApp, social.
The program<br>Love Open, or get every dollar back.<br>One program. One promise. Apply once and you're protected for your entire first 120 days.
Refund Guarantee<br>$2 millionrefund cap<br>If Open isn't the best AI agent your team has ever used, we refund every dollar.<br>You don't have to justify it. You don't have to hit a number. If you're not 100% satisfied within your first 120 days, tell us once and the refund hits your bank account.<br>Learn more
Eligibility<br>New Open customers<br>Apply within your first 120 days of subscription<br>Run Open on at least 500 paid conversations<br>How the refund flows<br>01Apply<br>Submit a 30-second application. We confirm enrollment by email.
02Run Open in production<br>Use Open on real customer traffic for up to 120 days. No metrics to hit.
03Refund, no questions<br>Not 100% satisfied? Tell us once and we wire every dollar of Open spend back, up to $2M.
See the full Refund Guarantee Terms & Conditions for refund mechanics, payout timing, and eligibility specifics.
FAQ<br>Plain-English answers.<br>No legalese here — just how the guarantee actually works in practice.
When does the 120-day clock start?
What counts as “not satisfied”?
Do I have to hit a resolution rate or any other metric?
What does the refund cover?
How fast does the refund land?
What if I'm not eligible at sign-up?
Customer Stories<br>Hear it straight from the teams running on Open
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