Privacy notice | OVPN.com

Privacy Notice

Last Updated: June 2026

At OVPN Inc, (“OVPN ”, “we ”, “our ”, or “us ”), your privacy is of the utmost importance. In 2025, OVPN was acquired by OVPN Inc. (“OVPN ”).

Thank you for taking the time to read our privacy notice (the “Privacy Notice ”). This Privacy Notice sets out how we collect, use, process, store, and disclose your personal data on https://www.ovpn.com (the “Website ”), the OVPN app (the “App ”), and use the OVPN products, namely, the OVPN VPN service (the Website, App, and OVPN VPN services together, the “Services ”). We also set out certain changes being implemented in conjunction with OVPN’s acquisition by OVPN Inc. By accessing and using our Services after the advance notice and posting of this privacy notice, you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal data as set out in this Privacy Notice.

For ease of reference, in this product privacy notice we use the term “VPN browsing activity ” to refer to online activities you conduct via VPN connections initiated with our VPN products. This includes what you are browsing, viewing, or doing online via the VPN connection.

Key Assurances

OVPN does not record your VPN browsing activities in any way that can be associated back to you, and this policy is not changing as a result of the OVPN Inc acquisition. When you use a VPN connection, we do not store any information that identifies what you browse, view, or do online via that VPN connection. The exception is when you choose to communicate with us (such as via chat or email) over a VPN connection and have chosen to identify yourself to us.

Table of Contents

1. When We Collect Information

2. Types Of Information We Do and Don’t Collect

3. How We Use Your Personal Data

4. How We Disclose Your Personal Data

5. Your Privacy Choices

6. Use of Pixel Tags and Cookies

7. Security

8. Retention

9. U.S. State-Specific Disclosure

10. UK/EEA Residents’ Notice

11. Children’s Privacy

12. Third-Party Links On Our Website

13. Changes To This Privacy Notice

14. Contact Us

1. When We Collect Information

We may collect personal data that you provide when you:

Register for our Services.

Update or otherwise use your account, including billing information.

Interact with us including through our newsletter or through customer support.

Contact us.

2. Types Of Information We Do and Don’t Collect

Information we DO NOT collect

Our VPN products do not log or otherwise record IP addresses, device identifiers, or any other form of identifier in combination with your VPN browsing activity. Simply put, this means that our VPN products do not store any information about what any specific user browsed or accessed through a VPN connection.

When connecting with Wireguard, we collect your IP address and store it in temporary memory until the end of your VPN session at which point it will be deleted. We assure you that the IP address will never be associated with your VPN browsing activity. This means that we are not able to share your VPN browsing activity with anyone – whether it is an ad network or government agency – because we simply do not store that information.

When you access a site through an OVPN connection, your IP address appears to that site as the IP address assigned by the VPN servers (what we call a “public-facing” IP address). Those public-facing IP addresses are used by multiple users and we do not record the actual IP addresses of users who use those public-facing IP addresses. As a result, we are not able to connect activity originating from a public-facing IP address to activity conducted by any individual user.

Information we DO collect

When you register for an account, we collect:

Account information such as a username and password and the timestamp the account was created and updated.

Email address for billing purposes, if provided.

Payment information such as credit or debit card.

Information you provide when you contact us, including any information you provide when you inquire about our services or interact with our customer service team or chat tools which may include your contact information such as name and email address.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To operate and improve our Services.

To process payments securely.

For customer support.

To communicate with you, including via our newsletter.

For marketing and advertising.

For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.

How We Use IP Addresses

As written above, we do not log or otherwise record IP addresses in connection with your VPN browsing activity. In the interest of transparency, we do collect and use IP addresses in these other contexts:

Protecting against fraud in connection with financial transactions with us.

4. How We Disclose Your...