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Turn your Google reviews into<br>more customers
Fivy watches every new review, drafts the perfect reply with AI, and shows you exactly<br>what to improve — so your reputation keeps growing while you run your business.
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Fivy · Review detail
JM<br>Jess M.<br>★★★★★ · 2 weeks ago
Booked online for 2pm but waited 35 minutes past my appointment. The colour came out<br>lovely, but the wait with two kids in tow was stressful.
Fivy drafted a reply
AI suggested reply Friendlytone<br>Friendly<br>Professional<br>Casual<br>Empathetic
Hi Jess — thank you for the kind words about your colour, and I'm so sorry about<br>the wait. That's not the experience we want for you, especially with little ones<br>along. I've shared this with the team so our bookings run on time, and we'd love to<br>make your next visit a smoother one. — Bella, Bloom Hair Studio<br>Copy reply Open on Google
New review<br>+1 reply ready
Why reviews matter<br>Your next customer is reading your reviews<br>right now
97% read reviews before choosing a local business<br>89% expect business owners to respond to reviews<br>80% prefer a business that responds to all its reviews<br>68% won't use a business rated under 4 stars
Most businesses reply late, or not at all.<br>Fivy makes sure yours never does.
Source: BrightLocal Local Consumer Review Survey, 2026
Monitor · Respond · Improve<br>Everything you need to turn reviews into customers
Monitor<br>Never miss a review again
Fivy checks for new Google reviews every day and pulls them all into one simple<br>dashboard. The moment a customer leaves feedback — good or bad — you'll know.
Automatic daily sync<br>Negative reviews flagged for priority
Recent reviews Synced today
RT Ruby T. 2h ago<br>★★★★★<br>Best blow-dry I’ve had in years — Maya is a gem!
DC Daniel C. 5h ago<br>★★★★★<br>Booking was so easy and the cut is perfect.
JM Jess M. 1d ago<br>★★ ★★★<br>Needs attention
Lovely colour but waited 35 minutes past my time.
Respond<br>The perfect reply, written for you
AI drafts a thoughtful, on-brand response to every review in your tone of voice. Review<br>it, tweak it if you like, copy, and post to Google — you're always in control of what<br>goes out under your name.
Configurable tone — professional, friendly, casual…<br>Signed off in your business’s name
AP Aaron P.<br>★★★★★
Great haircut and friendly staff, but parking out front was a nightmare.
AI suggested reply Professionaltone<br>Friendly<br>Professional<br>Casual<br>Empathetic
Thank you for the kind words, Aaron — we're glad you enjoyed your cut and the<br>team. You're absolutely right about the parking; there's a free council car park<br>just around the corner on Hill St that we're happy to direct guests to. We look<br>forward to seeing you again. — Sam<br>Copy reply Open on Google
Improve<br>Know exactly what to fix
Fivy reads between the lines of every review — spotting recurring themes and shifts in<br>customer sentiment. Every week, get a report on what's working and what<br>needs your attention.
Sentiment trends & top themes<br>A weekly insight report in your inbox
This week Weekly report<br>Sentiment trend ▲ 12%
Positive 78%<br>Neutral 14%<br>Negative 8%
friendly staffgreat colourwait timevalue
Weekly report<br>Every Monday, your game plan lands in your inbox
No charts to decode — just a clear summary of your week, and exactly what to do next.
15 June – 21 June 2026<br>AI summary
Bloom Hair Studio had a strong week — 18<br>new reviews averaging 4.6 stars, and sentiment is trending up.
Colour work and your stylists keep drawing praise, with several guests calling out Maya<br>by name. Online booking was another easy win.
The one recurring snag is wait times — three guests mentioned running behind on busier<br>afternoons.
Best review
“Maya completely transformed my colour — I've never had so many compliments. Booking<br>online was a breeze too!”
Worst review
“Lovely result but I waited 35 minutes past my appointment, with two kids in tow.”
Positive<br>Colour resultStylist skillEasy booking
Negative<br>Wait time
Recommendation
Build a 10-minute buffer into afternoon bookings and give waiting guests a quick<br>heads-up — it's the one thing standing between you and a five-star week.
How it works<br>Replying to reviews has never been this easy
No more staring at a blank box wondering what to say. Fivy does the writing — you just<br>review and post.
1 Generate
Fivy reads the review and drafts the perfect reply in your tone — in seconds.
2 Copy
Happy with it? One tap to copy. Want to tweak a word? Go ahead — you're in control.
3 Post
Tap through to Google, paste, and you’re done. The whole thing takes about 20 seconds.
Start replying for free
Pricing Simple pricing. Start free, upgrade when you’re ready.
Free<br>See what people are saying about you.<br>A$0 forever<br>Start free All your Google reviews in one place<br>Your latest 25 reviews imported<br>5 AI-written sample replies<br>Basic dashboard snapshot
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