Cloudflare AI Search & D1 & Durable Objects & Workflows outage Jul 16, 2026: SLA credit impact
Cloudflare AI Search & D1 & Durable Objects & Workflows outage Jul 16, 2026: SLA credit impact
What happened
Durable Objects Increased Errors —<br>●ongoing.
Started Jul 16, 2026 16:39 UTC.<br>Duration: ongoing, 1h 2m so far.
Affected: AI Search, D1, Durable Objects, Workflows.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
ServiceRegionUptimeMonth downtimeThis incidentStatus this month
AI Search<br>all regions
status incident only; not counted as SLA downtime
eligibility not established — customer contract and telemetry required
D1<br>all regions
status incident only; not counted as SLA downtime
eligibility not established — customer contract and telemetry required
Durable Objects<br>all regions
status incident only; not counted as SLA downtime
eligibility not established — customer contract and telemetry required
Workflows<br>all regions
status incident only; not counted as SLA downtime
eligibility not established — customer contract and telemetry required
Eligibility not established from the public status incident. Check the customer's contract and product-specific SLA, then use customer logs to prove the qualifying outage period and affected-customer ratio. Public incident duration is not counted as contractual customer downtime.
Cloudflare's Workers SLA uses customer request/error data and excludes some failures of interdependent services, including specialized storage bindings. Durable Objects eligibility therefore cannot be inferred from a Cloudflare Statuspage component alone.
Contract references:<br>Business SLA · Enterprise SLA · Workers SLA
Preserve possible eligibility: Cloudflare's public Business and Enterprise terms require initial notice within five business days after the incident, followed by a supported claim by the end of the following billing month. Check the customer's negotiated terms.
This incident is still open, so the five-business-day notice date is not yet calculated. Notify support promptly rather than waiting for resolution.
Share
Copy for Slack<br>Post this
Cloudflare AI Search, D1, Durable Objects, Workflows: Durable Objects Increased Errors<br>Duration: ongoing, 1h 2m so far.<br>AI Search: SLA eligibility requires customer contract and telemetry validation<br>D1: SLA eligibility requires customer contract and telemetry validation<br>Durable Objects: SLA eligibility requires customer contract and telemetry validation<br>Workflows: SLA eligibility requires customer contract and telemetry validation<br>https://slacreditwatch.com/i/cloudflare/kdnfshk5vs51<br>Cloudflare AI Search, D1, Durable Objects, Workflows: Durable Objects Increased Errors. Duration: ongoing, 1h 2m so far. AI Search: SLA eligibility requires customer contract and telemetry validation; D1: SLA eligibility requires customer contract and telemetry validation; Durable Objects: SLA eligibility requires customer contract and telemetry validation; Workflows: SLA eligibility requires customer contract and telemetry validation. https://slacreditwatch.com/i/cloudflare/kdnfshk5vs51
Calculator
No credit estimate is produced from this public incident. Use the applicable product fees, qualifying customer-observed outage period, affected-customer ratio, and the SLA in the customer's contract.
Subscribe
When one of your vendors has an outage that triggers an SLA credit, we email<br>you the credit math and the filing deadline. Nothing else, ever.
Vendors
Amazon Web Services
Cloudflare
Google Cloud
Microsoft 365
Microsoft Azure
Slack
Twilio
Zoom
Subscribe