Userscom — Customer Support with Stripe & Paddle Integration | Live Chat, AI & Tickets
Stripe · Paddle Billing · Paddle Classic<br>Customer support with Stripe & Paddle built in<br>Live chat, AI-organised tickets, and native Stripe + Paddle Billing + Classic workflows for refunds and cancellations — right from the ticket. Lightweight enough for solo founders, solid enough for growing teams. From $8/mo.<br>Start free, no card neededSee how it works<br>Free plan available · 2-minute setup · No credit card
4.9 / 5 from 127 reviews<br>500+ teams use Userscom<br>Setup in under 2 minutes
Built for founders who do support themselves.<br>Intercom and Zendesk are enterprise platforms with enterprise pricing. You're paying for features you'll never use, on a widget that slows your site down. Userscom is built for bootstrappers.<br>10x<br>lighter widget
9x<br>cheaper than Intercom
2 min<br>to go live
Other tools<br>Pricing that punishes growth<br>Weeks of setup and onboarding<br>200-300 KB widgets on your page<br>AI locked behind expensive add-ons
Userscom<br>From $8/month, no per-seat fees<br>Live on your site in 2 minutes<br>30 KB widget, instant load<br>AI included from day one<br>Stripe + Paddle Billing & Classic built-in
The essentials. Done well.<br>Every feature earns its place. Nothing is there to inflate the feature count.
Live Chat Widget<br>A beautiful, lightweight widget under 30 KB. Loads instantly on any site. Add it with a single script tag.<br>Learn more
AI Ticket Organisation<br>Every ticket is auto-sorted into Billing, Technical, Feedback, or custom tabs you define. Inbox organised before you open it.<br>Learn more
Customer Context<br>Pass plan, company, and custom attributes. See them clearly alongside every ticket so you always know who you're helping.<br>Learn more
Stripe & Paddle Integration<br>Connect Stripe, Paddle Billing, or Paddle Classic. Look up customers, view subscriptions, issue refunds, and cancel — right from the ticket.<br>Learn more
Custom Actions<br>Call your own platform APIs from the ticket sidebar — password resets, credit top-ups, account fixes. Map params from customer attributes.<br>Learn more
Shared Team Inbox<br>Add team members, assign conversations, and collaborate. No message ever falls through the cracks.<br>Learn more
AI Draft Replies<br>AI reads the conversation and writes a reply for you. Review, edit if needed, and send in one click.<br>Learn more
Reply from Email<br>Site owners and visitors can both reply to tickets via email. No need to open the dashboard — manage support from your inbox.<br>Learn more
One-Line Setup<br>One script tag to install. One JavaScript call to identify users. Works on React, Next.js, Shopify, WordPress, or plain HTML.<br>Learn more
Works Everywhere<br>If your site runs JavaScript, Userscom works on it. No platform restrictions or compatibility issues.<br>Learn more
Custom Actions<br>Run your platform API from the ticket sidebar.<br>Wire password resets, credit top-ups, or any custom endpoint once. Agents confirm with customer data already filled from attributes — no admin-panel tab-switching.<br>Explore Custom ActionsSee plan limits
Password reset emails<br>Reset AI credits<br>Unlock accounts<br>Trigger internal webhooks
Stripe · Paddle Billing · Paddle Classic<br>Refund in seconds. Without leaving the ticket.<br>When a customer asks for a refund or wants to cancel, open the payment panel inside the ticket. Look up their Stripe or Paddle account by email, see every subscription and charge, and act — no Stripe Dashboard or Paddle vendor panel required.<br>Works with Stripe, Paddle Billing, and Paddle Classic<br>View subscriptions, charges, and transactions<br>Issue refunds on any charge or transaction<br>Cancel subscriptions immediately<br>Credentials configured once by an admin<br>Stripe integrationPaddle integration
Billing ticket — Sarah K.<br>Billing<br>“Hi, I was charged twice this month. Can you refund one of the payments?”<br>Payment panel<br>sarah@acme.comActive<br>Pro plan$49/mo<br>Transaction #7821$49.00
Issue refund — $49.00
For indie hackers & bootstrappers<br>You don't need an enterprise support platform. You need one that works.<br>Intercom starts at $74/month and assumes you have a team of 10. Zendesk needs a week to configure. Userscom is 2 minutes from sign-up to your first reply. No sales calls, no onboarding, no consultants.<br>🚀<br>Live in 2 minutes<br>One script tag. Your widget is live before you finish your coffee.
💸<br>$8/month, not $74<br>Everything you actually need for a fraction of what Intercom charges. Scale up only when you need to.
🧠<br>AI does the sorting<br>Billing, technical, feedback — tickets are categorised before you open your inbox. Less context switching.
💳<br>Stripe & Paddle built-in<br>Handle billing support without switching tabs. Refunds and cancellations are one click away — Stripe, Paddle Billing, and Classic.
30 KB widget<br>Intercom's widget is 10x heavier. Yours loads fast and doesn't tank your Lighthouse scores.
🎯<br>No bloat<br>No campaigns, no product tours, no chatbot builder. Just support tools that actually support.
Email-first support<br>Manage support from your...