The 37signals Manager Playbook
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The 37signals Manager Playbook
Everything you need to know about managing people at 37signals.
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This playbook is for people managers at 37signals. In it, you should find everything you need to know about what’s expected of you as a people manager, team leadership philosophies of 37signals, and how to balance management duties with those of your core individual contributor work.
If you have questions about anything in this playbook, please reach out to the People Ops team.
Section 1: Foundations
Chapter 1
Fundamental Resources
Chapter 2
Manager Standard of Excellence
Chapter 3
Boundaries of Managerial Authority
Section 2: Growing Your Team
Chapter 4
Hiring
Chapter 5
Onboarding
Section 3: Performance Management
Chapter 6
Performance Management Model
Chapter 7
Performance Reviews
Chapter 8
Giving Feedback
Chapter 9
Upholding Standards, Underperformance & Terminations
Chapter 10
Navigating Difficult Conversations
Section 4: Developing Your Team
Chapter 11
1:1s
Chapter 12
Coaching
Chapter 13
Recognition
Chapter 14
Promotion
Chapter 15
Multiplier Managers
Conclusion
Chapter 16
Conclusion