Bests & Worsts Reviews from Amazon
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ranked #8,339 most helpful<br>out of 571,544,897 reviews
★★☆☆☆
Good Idea. Poor Execution.
We were thrilled to find the Relay and thought it would be the perfect, simple solution to our 8 year old being able to get ahold of us when at sports practice or away from home. The videos on the website make this product seem perfect. Unfortunately, we had it for about 24 hours before returning it and cancelling the service. The app is so poorly designed. It doesn't give you notifications that your child is trying to reach you unless you have your phone unlocked, the app open, AND refresh it every 60 seconds. I mean, really, how is that supposed to give you peace of mind? Here are some bone chilling scenarios: 1) You're in a client meeting with your phone next to you, but locked. Your kid is locked out of the house and messages you with increased franticness and you have no idea until after your hour long meeting when you pick up your phone again. 2) You're driving somewhere and have google maps running on your phone and connected through your bluetooth. Your kid got left at soccer practice due to carpool miscommunication and keeps getting a "no users connected to the channel" message when she tries to reach you. Meanwhile you think she's safely in the backseat of the other carpool mom's car. Listen, the developers of Relay clearly had a great idea, but totally failed to understand the primary drivers and behaviors of their target audience. Why they would choose to release an app with so many obvious function deficits is beyond me. To make matters worse, the cancellation process of the $9.99 monthly service fee was cumbersome and annoying. You have to send an email requesting cancelling, after which you'll be contacted by CSRs who try to talk you into keeping it. Just let me cancel online like any normal tech company! Our advice is avoid the Relay for now, until they get their act together on the technology side. It will stress you out more thinking about your child desperately trying to reach you than anything.
February 2019 · Unknown · verified purchase
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